Messages in this thread | | | Subject | Re: IBM Desktar disk problem? | From | Daniel Egger <> | Date | 05 Jul 2002 17:32:27 +0200 |
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Am Fre, 2002-07-05 um 16.29 schrieb Anton Altaparmakov:
> Um, the solution is already known. Upgrade the firmware on the drive, low > level format if the drive thinks there are bad sectors, and be happy. At > least it worked for me...
> The very first question when making a support call for my broken deathstar > was "Have you installed the firmware update?" "No." "Download it here and > install, come back if it still doesn't work."
> I never thought it would work but it did! It seems there is something wrong > in the firmware the drives are shipped with and some suppliers obviously > know this considering my experience... When I was running the DFT test > utility it was telling me my drive is broken and needs to be returned. > After the firmware update the same test utility passed all tests repeatedly!
This is unacceptable; if my problem is really fixable by a firmware upgrade IBM should have pushed this very upgrade publically after they started to learn about the problem. Saying "Hey, BTW: if you had this firmware version you would never have experienced your data loss" is a very strong argument to never buy any IBM hardware again.
Still, the techsupport insisted on a software problem and didn't mention a firmware upgrade; up to now I didn't even knew such a thing exists. And letting customers lowlevel-format a drive, restore their data, and experience the same problem again a week later is anything but professional.
Though the timespan makes me curious: Why is there a magnitude difference in runtime between the first problem on a fresh drive and after a lowlevel format?
-- Servus, Daniel
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