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SubjectRe: Dell XPS13: MCE (Hardware Error) reported
On 2017-01-31 10:29, Paul Menzel wrote:
> Dear Borislav, dear Mario,
> On 01/27/17 18:16, wrote:
>>> -----Original Message-----
>>> From: Borislav Petkov []
>>> Sent: Friday, January 27, 2017 11:11 AM
>>> To: Paul Menzel <>
>>> Cc: Ashok Raj <>; Linux Kernel Mailing List <linux-
>>>>; Thorsten Leemhuis <>; Len
>>> Brown <>; Tony Luck <>;
>>> Limonciello, Mario <>
>>> Subject: Re: Dell XPS13: MCE (Hardware Error) reported
>>> On Fri, Jan 27, 2017 at 02:35:16PM +0100, Paul Menzel wrote:
>>>> Thank you very much for your help. After wasting my time with the Dell
>>>> support over Twitter [1], where they basically also make you jump
>>>> through hoops,
>>> Fun read that twitter page. Especially the bit about not supporting
>>> Linux but
>>> but you did ship this laptop with ubuntu. LOOL.
>>> FWIW, this is not the first time I've heard vendors trying to get
>>> away from
>>> dealing with bugs by playing the "we-dont-support-Linux" card.
> I think, in this case it was an honest mistake from the support person,
> which they corrected in a follow-up post.
> But the next conversion was a little disappointing as the problem was
> already diagnosed out on the LKML.
> As Mario replied, the Twitter people do not seem to know the free
> software world that well, that “normal” people actually are in contact
> with the developers.
> What surprises me though is, that the change-log for the firmware seems
> to be incomplete even for the Dell staff.
>>> Good to know when I go looking for a new laptop in the future.
> Unfortunately, there are not a lot of options. If you know a good
> vendor, please share.
> Dell is one of the view “big” vendors selling laptops with a GNU/Linux
> operating system installed.
> There are Google Chromebooks, which even have coreboot. Google’s
> Chromium team does a great job and have a great quality assurance. On
> par, or even better than Apple, I’d say.
> Some people need more powerful devices though.
> In Germany, I know of TUXEDO [1]. Also, Purism devices have GNU/Linux
> installed [2].
> TUXEDO does not build the devices themselves, and gets template
> models(?) from Chinese manufactures. They only seem to start hiring the
> expertise to do Linux kernel and OS work themselves [3]. Currently, it’s
> mostly the stock Ubuntu for desktop with their artwork and some small
> optimizations.
When it comes to laptops, I've recently become a fan of System76 [1].
Linux runs pretty much flawlessly on all the systems I've ever
encountered from them without needing any special configuration, and
they offer some pretty high-end systems. Their Oryx Pro laptop is
particularly impressive, it's got hardware on par with a desktop bearing
a similar price-tag, which is rare even for systems that ship with
Windows per-installed. They're based in the US, but I'm pretty certain
they ship worldwide, and like most of the better manufacturers these
days, the systems are made-to-order with quite a lot in the way of
options (you can even get an NVMe boot drive in their higher-end systems
if you're willing to shell out more than a third of the base cost for
the system on it).

They also do desktops and servers, but it's generally cheaper in my
experience for anything but a laptop to just build it yourself.
>> Sorry you had that experience. I'll pass that on to get that messaging
>> corrected. The team that does Linux support doesn't use twitter, they
>> do phone and email support only.
> Thank you that’s good to know.
>> I'm glad you got things sorted moving to the next FW version.
> Me too.
> Mario, there are at least two more firmware bugs [4][5][6]. Having fast
> suspend and resume says something about the quality of a device. If the
> Dell XPS13 9360 is supposed to compete with Apple devices, and Google
> Chromebooks, then this should be improved in my opinion. Do you have a
> suggestion on how to best get this solved? Do you want me to contact the
> support, or are there Dell employees with access to the Linux kernel
> Bugzilla bug tracker?
> Kind regards,
> Paul
> [1]
> [2]
> [3]
> [4]
> [5]
> [6]

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