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SubjectRe: Bootscreen
> And I question the approach of automatically deciding to hide startup
> output from the user, in any case. I can imagine a set-top box user on the
> phone to the support department saying "it gets to the Starting - Please
> Wait screen, then just hangs", which would then require an engineer visit,
> as opposed to, for example, "it says Obtaining IP Address... then hangs"
> which would give the support techie the opportunity to tell the user to
> check the ethernet cable is plugged in correctly, etc, before resorting to
> sending out an engineer.

You'll never send an engineer out to replace a set-top-box. You'll just wait
for the customer to return the box and send out a new one. Software doesn't
fail on those - it's some 99.9% hardware failure. If you get a hang or panic
or something, the boxes usually have watchdogs to take care of that (and then
reboot automatically). The average computer-frightened user getting an STB
from the VoD/IPTV company (or her ISP) don't want to see any kernel
gibberish. They just want a nice splash screen telling them "everything's
gonna be alright in 45 seconds" or something. Trouble shooting is done in the
lab after the box is returned


Roy Sigurd Karlsbakk, Datavaktmester
ProntoTV AS -
Tel: +47 9801 3356

Computers are like air conditioners.
They stop working when you open Windows.

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