Messages in this thread | | | Subject | Re: Dell XPS13: MCE (Hardware Error) reported | From | "Austin S. Hemmelgarn" <> | Date | Tue, 31 Jan 2017 13:50:57 -0500 |
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On 2017-01-31 10:29, Paul Menzel wrote: > Dear Borislav, dear Mario, > > > On 01/27/17 18:16, Mario.Limonciello@dell.com wrote: >>> -----Original Message----- >>> From: Borislav Petkov [mailto:bp@alien8.de] >>> Sent: Friday, January 27, 2017 11:11 AM >>> To: Paul Menzel <pmenzel@molgen.mpg.de> >>> Cc: Ashok Raj <ashok.raj@intel.com>; Linux Kernel Mailing List <linux- >>> kernel@vger.kernel.org>; Thorsten Leemhuis <linux@leemhuis.info>; Len >>> Brown <len.brown@intel.com>; Tony Luck <tony.luck@intel.com>; >>> Limonciello, Mario <Mario_Limonciello@Dell.com> >>> Subject: Re: Dell XPS13: MCE (Hardware Error) reported >>> >>> On Fri, Jan 27, 2017 at 02:35:16PM +0100, Paul Menzel wrote: >>>> Thank you very much for your help. After wasting my time with the Dell >>>> support over Twitter [1], where they basically also make you jump >>>> through hoops, >>> >>> Fun read that twitter page. Especially the bit about not supporting >>> Linux but >>> but you did ship this laptop with ubuntu. LOOL. >>> >>> FWIW, this is not the first time I've heard vendors trying to get >>> away from >>> dealing with bugs by playing the "we-dont-support-Linux" card. > > I think, in this case it was an honest mistake from the support person, > which they corrected in a follow-up post. > > But the next conversion was a little disappointing as the problem was > already diagnosed out on the LKML. > > As Mario replied, the Twitter people do not seem to know the free > software world that well, that “normal” people actually are in contact > with the developers. > > What surprises me though is, that the change-log for the firmware seems > to be incomplete even for the Dell staff. > >>> Good to know when I go looking for a new laptop in the future. > > Unfortunately, there are not a lot of options. If you know a good > vendor, please share. > > Dell is one of the view “big” vendors selling laptops with a GNU/Linux > operating system installed. > > There are Google Chromebooks, which even have coreboot. Google’s > Chromium team does a great job and have a great quality assurance. On > par, or even better than Apple, I’d say. > > Some people need more powerful devices though. > > In Germany, I know of TUXEDO [1]. Also, Purism devices have GNU/Linux > installed [2]. > > TUXEDO does not build the devices themselves, and gets template > models(?) from Chinese manufactures. They only seem to start hiring the > expertise to do Linux kernel and OS work themselves [3]. Currently, it’s > mostly the stock Ubuntu for desktop with their artwork and some small > optimizations. When it comes to laptops, I've recently become a fan of System76 [1]. Linux runs pretty much flawlessly on all the systems I've ever encountered from them without needing any special configuration, and they offer some pretty high-end systems. Their Oryx Pro laptop is particularly impressive, it's got hardware on par with a desktop bearing a similar price-tag, which is rare even for systems that ship with Windows per-installed. They're based in the US, but I'm pretty certain they ship worldwide, and like most of the better manufacturers these days, the systems are made-to-order with quite a lot in the way of options (you can even get an NVMe boot drive in their higher-end systems if you're willing to shell out more than a third of the base cost for the system on it).
They also do desktops and servers, but it's generally cheaper in my experience for anything but a laptop to just build it yourself. > >> Sorry you had that experience. I'll pass that on to get that messaging >> corrected. The team that does Linux support doesn't use twitter, they >> do phone and email support only. > > Thank you that’s good to know. > >> I'm glad you got things sorted moving to the next FW version. > > Me too. > > Mario, there are at least two more firmware bugs [4][5][6]. Having fast > suspend and resume says something about the quality of a device. If the > Dell XPS13 9360 is supposed to compete with Apple devices, and Google > Chromebooks, then this should be improved in my opinion. Do you have a > suggestion on how to best get this solved? Do you want me to contact the > support, or are there Dell employees with access to the Linux kernel > Bugzilla bug tracker? > > > Kind regards, > > Paul > > > [1] https://www.tuxedocomputers.com/ > [2] https://puri.sm/ > [3] > https://www.tuxedocomputers.com/Jobs-Karriere-Stellenausschreibungen.geek?x6a1ec=o8323ih26224vook9uu997r1a5 > > [4] https://github.molgen.mpg.de/mariux64/dell_xps13/ > [5] https://bugzilla.kernel.org/show_bug.cgi?id=185611 > [6] https://bugzilla.kernel.org/show_bug.cgi?id=185621 [1] https://system76.com/
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