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    SubjectRe: kernel bugzilla
    >> > > One thing I haven't worked out is how to get a bug which is initially
    >> > > reported via email *into* the bugzilla system for tracking purposes. One
    >> > > could just ask the originator to raise a bugzilla entry, as lots of other
    >> > > projects do. But I don't think we want to do that - it's in our interest
    >> > > to make bug reporting as easy as possible for the reporter, rather than
    >> > > putting up barriers.
    >> >
    >> > Depends... Sometimes it's quite ok to put the onus on the reported to
    >> > file it in bugzilla, since it should be considered in his best interest
    >> > to do so - he obviously filed the bug, because the issue bothers him in
    >> > some way. As long as it is 'easy enough' to do so, I think we are
    >> > alright. The question is if this can't be automated fairly easily. A
    >> > good bugzilla interface helps a _lot_.
    >> Agree. We should encourage people to use bugzilla as the initial
    >> entry-point. But if someone instead uses email as the first contact I'm
    >> just a little bit reluctant to say "thanks, now go and try again".
    >> Perhaps we could find some nice volunteer (hint) who could take the task of
    >> transferring such reports into bugzilla. There wouldn't be very many, really.
    >> ...
    > Why does this has to be done manually?
    > Reporting a bug in a Bugzilla only requires creating an account (if you
    > don't have one) and entering the bug. It's not a "do it again", since
    > the user already has the whole contents of the bug report. If you've
    > written an email with a good bug report pasting it into a Bugzilla
    > shouldn't be a problem.

    The manual steps I see are filling in the fields other than problem
    description - version, category, and subcategory, in particular ...

    > The big problem for users of many bug tracking systems (including the
    > kernel Bugzilla) is not that bug reporting was too hard. The problem is
    > that bugs aren't handled in time.


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